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Title
Text copied to clipboard!Technical Assistant
Description
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We are looking for a dedicated and detail-oriented Technical Assistant to join our team. The ideal candidate will have a strong background in IT and technical support, with the ability to troubleshoot and resolve technical issues efficiently. As a Technical Assistant, you will be responsible for providing technical support to our staff, maintaining and updating our IT systems, and ensuring the smooth operation of our technical infrastructure. You will work closely with our IT team to implement new technologies and improve existing systems. The role requires excellent problem-solving skills, a proactive approach, and the ability to work well under pressure. You should be comfortable working in a fast-paced environment and be able to manage multiple tasks simultaneously. The successful candidate will have strong communication skills, both written and verbal, and be able to explain technical concepts to non-technical users. You will also be responsible for training staff on new systems and software, as well as creating and maintaining documentation for our IT processes. This is a fantastic opportunity for someone looking to grow their career in IT and gain experience in a dynamic and supportive environment.
Responsibilities
Text copied to clipboard!- Provide technical support to staff and clients.
- Troubleshoot and resolve hardware and software issues.
- Maintain and update IT systems and infrastructure.
- Assist with the implementation of new technologies.
- Create and maintain documentation for IT processes.
- Train staff on new systems and software.
- Monitor system performance and ensure optimal operation.
- Manage user accounts and access permissions.
- Perform regular system backups and data recovery.
- Ensure network security and data protection.
- Assist with the setup and configuration of new hardware and software.
- Provide support for remote access and VPN issues.
- Collaborate with the IT team to improve existing systems.
- Respond to technical support requests in a timely manner.
- Maintain an inventory of IT equipment and supplies.
- Assist with the development and implementation of IT policies.
- Provide support for video conferencing and other communication tools.
- Monitor and manage IT helpdesk tickets.
- Stay up-to-date with the latest technology trends and best practices.
- Participate in IT projects and initiatives as required.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology or related field.
- 2+ years of experience in a technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with network administration and troubleshooting.
- Familiarity with cloud services and virtualization technologies.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Proactive and able to work well under pressure.
- Strong organizational and time management skills.
- Experience with IT helpdesk software and ticketing systems.
- Knowledge of cybersecurity best practices.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to quality.
- Experience with system backups and data recovery.
- Familiarity with remote access and VPN technologies.
- Ability to manage multiple tasks simultaneously.
- Strong customer service skills.
- Willingness to learn and adapt to new technologies.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with troubleshooting hardware and software issues?
- How do you stay up-to-date with the latest technology trends?
- Can you provide an example of a time when you had to explain a technical concept to a non-technical user?
- How do you prioritize and manage multiple technical support requests?
- What experience do you have with network administration and troubleshooting?
- Can you describe a challenging technical issue you resolved and how you approached it?
- How do you ensure data security and protection in your role?
- What experience do you have with IT helpdesk software and ticketing systems?
- How do you handle working under pressure and tight deadlines?
- Can you describe your experience with system backups and data recovery?
- What steps do you take to ensure optimal system performance?
- How do you approach training staff on new systems and software?
- Can you describe a time when you had to collaborate with a team to implement a new technology?
- What certifications do you hold, and how have they benefited your career?
- How do you handle remote access and VPN issues?
- Can you provide an example of a successful IT project you participated in?
- What strategies do you use to manage user accounts and access permissions?
- How do you ensure that IT documentation is accurate and up-to-date?
- What experience do you have with cloud services and virtualization technologies?
- How do you approach continuous learning and professional development in IT?